Product Design
Self-Service Data Portal
As part of a multi‑year, government‑led transformation programme focused on critical national infrastructure for the next 100 years, I worked within the Customer and Digital stream as a UX Designer supporting the design and delivery of systems, data tools, and digital services to ensure continuity of operations. My primary contribution was to the design of a self‑service data portal that enabled employees to easily access Power BI reporting alongside data‑specific training, guidance, and community support. The portal aimed to strengthen data‑informed decision‑making while building data capability and engagement across the organisation, balancing user value, governance, and long‑term sustainability.
Digital Adoption
Large-Scale Digital Time & Attendance Rollout
Supported change and training for a two-year rollout of a digitised rostering and timekeeping system across 145 owner-operated retail stores. Delivered interactive, hands-on training to 250+ managers, built feedback loops to improve adoption, and provided post-launch support resolving 150+ technical queries. Developed support materials, self-service guides, and virtual check-ins to reinforce learning, achieving 96.7% positive feedback for change management and 4.9/5 average training ratings. Completed the rollout in 12 months—half the expected time—with 67 product enhancements implemented from user feedback.
Virtual Experience
VR Training System – Bariatric Patient Handling
Developed a VR-based moving and handling training system for bariatric patients, translating ACC guidelines into an immersive, interactive learning experience. Focused on improving comprehension, reducing risk for healthcare staff, and standardising training. Validated design concepts with stakeholders and UX testing, producing a detailed storyboard and interactive prototype. While still a conceptual prototype, the project demonstrates how VR can transform training in healthcare, providing safer, more accessible, and repeatable learning experiences.
App Design
Engoo Mobile Tutor Hiring Redesign
Redesigned Engoo’s mobile tutor hiring experience to reduce drop-off and improve applicant confidence. Identified key friction points across onboarding, identity verification, and language assessment, then applied UX principles to simplify the journey, reduce cognitive load, and clarify expectations at each step. Through low-fidelity prototyping, iterative testing, and UX-law-driven design decisions, I proposed a streamlined mobile flow that improved comprehension, usability, and the overall emotional experience for prospective tutors.
Product Development
Workforce Wage Cost Data Dashboard
Led discovery and early design for a workforce wage cost management dashboard following a major HR software rollout. Designed and facilitated workshops with 25 business and 14 technical stakeholders, defined four key user personas, and created low-fidelity dashboard concepts to visualise workforce data. Synthesised qualitative insights into actionable requirements, aligned leadership expectations with technical reality, and helped progress one concept into a $1.8M engagement. The dashboard enabled granular benchmarking of store wage costs, informed better workforce decisions, and laid the foundation for adoption across the organisation.
Project Management
Large-Scale SAP Implementation Planning
Led mobilisation and store readiness planning for a large-scale SAP rollout across 104 owner-operated FMCG retail stores. Focused on the critical first month of the programme to establish governance, structure, and confidence ahead of multi-wave deployment. Designed a comprehensive store readiness framework, including checklists, questionnaires, and entry/exit criteria, to enable objective go/no-go decisions across finance, operations, technology, training, and change. Established programme governance, integrated plans, and a scalable go-live support model, reducing delivery risk and creating a repeatable foundation for predictable rollout across all waves.
Service Design
Optimising Teaming for Success
Redesigned EY’s team onboarding experience by reframing twelve existing “Teaming” artefacts as a cohesive, human-centered service. Conducted research with newly formed project teams and stakeholders to identify adoption barriers, mapped the end-to-end teaming journey, and redesigned artefacts as actionable service touchpoints embedded into real project workflows. Piloted the redesigned artefacts through facilitated workshops, gathering qualitative feedback to improve clarity, context, and usability. The work improved team alignment, clarified how and when artefacts should be used, and informed rollout recommendations for future EY engagements.
Visual Design
Various Designs / Purposes
